Fieldway was appointed by Weaver Vale Housing Trust to service and maintain 66 properties across its Cheshire portfolio. The programme covers automatic doors, CCTV, intruder alarms, access control, fire alarms and smoke detectors.
Two dedicated service engineers deliver planned servicing, maintenance and repairs, including out-of-hours call-outs. Bi-annual servicing visits help identify defects and non-compliance, while flexible appointments, SMS and telephone reminders support resident access. Fieldway also batches visits by postcode to improve efficiency and reduce unnecessary travel.
What we did
Fieldway services and maintains fire, electrical, security and access systems across 66 Weaver Vale Housing Trust properties in Cheshire.
Specifications
- Automatic doors
- CCTV
- Intruder alarms
- Access control
- Fire alarms
- Smoke detectors
- Planned preventative maintenance
- Bi-annual servicing
- Reactive repairs
- Out-of-hours call-outs
- Resident Liaison Officers
Project Overview
Number of properties
66
Dedicated service engineers
2
Planned servicing visits per year
2
Fieldway tailored its approach to individual buildings and resident requirements. Dedicated engineers, flexible appointments and postcode-based scheduling helped maintain service efficiency while reducing disruption.
Resident Liaison Officers supported blocks of flats and sheltered accommodation, while commercial properties were visited around business hours. SMS and telephone reminders allowed appointments to be rearranged where required.
Innovations, Challenges, Solutions
Different property types and occupancies required a flexible approach to service delivery.
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