Frequently Asked Questions

Fieldway is part of the Axis CLC group, which delivers a high volume of fire safety work to UK-wide police and fire stations, and secured all three lots of the South East Consortium’s £300m Fire Safety Works Framework.

Police and fire estates operate around the clock, and fire safety work has to fit around that, not the other way round. Fieldway, part of the Axis CLC group, brings direct group experience delivering fire safety work across UK-wide police and fire stations, including securing all three lots of a £300m regional Fire Safety Works Framework.

Yes. Fieldway plans installation and maintenance around round-the-clock operational readiness, so response capability is never compromised.

Fieldway delivers through frameworks including the South East Consortium’s Fire Safety Works Framework, giving public-sector blue light buyers a straightforward, compliant procurement route.

Active Fire, Passive Fire, Security, Electrical and Fire Safety Consultancy services, delivered with the operational awareness police and fire premises require.

Security is about controlling who can access a building and knowing what’s happening when they do. Fieldway designs, installs and maintains access control, CCTV, intruder alarm and door entry systems, alongside barriers, gates, shutters and automatic doors, giving clients one system that works together rather than several that don’t. Every installation is specified to the building’s actual risk, not a standard template, and every system is maintained so it keeps working when it’s needed. 

Fieldway designs, installs and maintains access control, CCTV, intruder alarm, door entry and warden call systems, delivered with barriers, gates, automatic doors and fire-rated shutters where a building needs them, all as part of a wider fire safety and compliance strategy.

Security systems are specified and installed to work alongside a building’s fire safety systems from the outset. Access control that releases automatically on fire alarm activation, and fire-rated shutters that contribute to compartmentation, are two examples of how Fieldway builds that connection in by design.

Yes. Fieldway can take on servicing and maintenance of existing security systems, bringing them onto a planned testing and maintenance schedule.

Yes. Warden call and door entry systems are a core part of Fieldway’s security offering for sheltered and supported housing schemes.

Security systems only work if they’re integrated properly with everything else in a building, including its fire safety systems. Our engineers design and install with that integration in mind from the outset, and every system is tested and maintained on a planned schedule, so clients are never relying on equipment that hasn’t been checked.

Tell us about your access control, CCTV or fire-integrated security needs, and we’ll be in touch as soon as possible.

Fire Safety Consultancy brings together everything a client needs to understand, plan and prove their fire safety compliance, in one place. Fieldway carries out Fire Risk Assessments to PAS 79 and BS 9792, covering Type 1 to Type 4 assessments, pre-occupation and justification assessments, and re-assessments, all in line with the Regulatory Reform (Fire Safety) Order 2005. Where a building needs more than an assessment, our consultancy team produces fire strategies, 3D floor plans and digital twins, manages fire door inspection programmes, and provides expert witness and independent review services when a client needs an authoritative second opinion.

Every assessment and every strategy feeds into a single digital fire safety record, supporting the golden thread of information the Building Safety Act now requires for higher-risk buildings. That means clients aren’t left chasing paperwork after the event, they have a live, accurate picture of their fire safety position at any point, backed by consultants who understand the legislation as well as the building.

If you’re responsible for a workplace or the shared parts of a residential building, you have a legal duty under the Regulatory Reform (Fire Safety) Order 2005 to have a suitable and sufficient Fire Risk Assessment in place.

There’s no fixed legal interval, but annual review is widely regarded as best practice, and any significant change to a building, such as a refurbishment or change of use, should trigger a fresh review.

Type 1 is a non-destructive, common-parts assessment. Type 4 is the most intrusive, including destructive investigation of concealed areas like voids and risers. Fieldway assesses which type is appropriate based on the building and its history.

A fire strategy sets out how a building is designed and managed to keep occupants safe in the event of fire, covering escape routes, compartmentation and fire system design. It’s typically needed for new builds, major refurbishments, or complex or higher-risk buildings.

Yes. Fieldway provides expert witness and independent review services where a client needs an authoritative, technically credible second opinion, including for legal or insurance purposes.

• Fire Risk Assessments (Type 1-4, pre-occupation, justification, re-assessment)
• Fire strategies
• 3D floor plans and digital twins
• Fire door inspection programmes
• Digital fire safety record management
• Expert witness and independent review
• Fire engineering advice

The golden thread is the requirement, introduced by the Building Safety Act 2022, to keep a clear, accurate, up-to-date digital record of a building’s safety information throughout its life. It applies in full to higher-risk buildings (18m+ or 7+ storeys), though good record-keeping benefits any building.

An Electrical Installation Condition Report (EICR) checks the safety of a property’s electrical installation. Landlords of residential properties in England must have a valid EICR at least every 5 years; other buildings may need more frequent testing depending on use and risk.

Fieldway delivers compliant electrical installation, testing and maintenance work, from routine EICRs through to full rewires and upgrades. Every EICR identifies exactly what needs fixing and why, and every remedial job closes that gap properly rather than patching round it. We also deliver LED lighting upgrades and solar PV maintenance, helping clients cut running costs at the same time as staying compliant.

Electrical compliance work is scheduled to minimise disruption, whether that’s a single flat or a whole estate. Every EICR and every remedial job is recorded digitally, so clients always have an up-to-date, auditable picture of their electrical compliance across their entire portfolio.

Any issue an EICR identifies is coded by severity. Fieldway carries out the remedial work needed to bring the installation up to a safe, compliant standard, then re-tests and re-certifies it.

Fieldway’s electrical work is delivered to NICEIC standards, the UK’s leading electrical competent person scheme, covering both installation and testing.

Yes. Fieldway maintains existing solar PV installations to keep them performing safely and efficiently, protecting the client’s investment in renewable energy generation.

Yes. Fieldway schedules electrical compliance work to minimise disruption, whether that’s a single occupied flat or a whole estate, with every job recorded digitally.

Passive fire work often means access to occupied homes, so our surveys and installations are planned around residents’ daily lives, not the other way round. Every survey produces a clear report showing the building’s current level of protection and the priority actions needed, giving clients a straightforward plan for closing any gaps, backed by full photographic and digital records.

Passive fire protection stops a fire spreading before it starts, containing fire, heat and smoke within a building’s structure long enough for people to get out safely. Fieldway’s in-house FIRAS-accredited teams supply, install and inspect fire doors, deliver compartmentation and fire stopping, and carry out the surveys that tell a client exactly where their passive fire protection stands. Where a survey identifies a gap, we resolve it, then document it, so every building has a clear, current record of its passive fire compliance.

Passive fire protection contains a fire and slows its spread, giving people time to escape and fire services time to respond. Fire doors, compartmentation, fire stopping and smoke seals are all passive fire protection.

Fire doors in communal areas of residential buildings should be inspected quarterly, and more frequently in higher-risk buildings, in line with government guidance following the Fire Safety Act 2021. Fieldway’s inspection programmes are built around each client’s actual risk profile.

Fieldway’s teams are FIRAS-accredited, a third-party certification scheme covering the installation, inspection and maintenance of fire doors and passive fire protection products.

Compartmentation divides a building into fire-resistant sections, so a fire in one area doesn’t spread unchecked through the whole building. It relies on fire doors, fire stopping and structural fire-resistant materials all working together.

Yes. Most of Fieldway’s passive fire protection work happens in buildings that stay occupied throughout, with surveys and installations planned around residents’ daily lives rather than requiring buildings to be vacated.

Passive fire protection contains a fire and stops it spreading, such as fire doors and compartmentation. Active fire protection detects a fire and helps put it out, such as alarms and sprinklers. Most buildings need both, working together.

Every active fire project starts with understanding how a building actually operates. Our engineers plan installation and testing around occupied homes, working hospitals and live public buildings, coordinating with residents, staff and facilities teams so daily life carries on. Every system installed or maintained is recorded digitally, giving clients a single, auditable record of what’s been done, when, and by whom, integrated where needed with client asset management systems including JobLogic.

Active fire protection detects a fire, alerts people to it, and helps put it out. Fieldway designs, installs, services and certifies the full range of active fire systems, from fire alarms and emergency lighting through to sprinklers and gas suppression, keeping every system tested and ready when it’s needed, not just installed once and forgotten. Our engineers work to BAFE and NICEIC standards, and every job feeds into the golden thread of building safety information the Building Safety Act now requires for higher-risk buildings.

Active fire protection systems detect a fire and respond to it directly, whether that’s raising the alarm, lighting an escape route, or suppressing the fire itself. Fire alarms, emergency lighting, sprinklers and gas suppression systems are all active fire protection.

Fire alarm systems should be serviced at least every six months in line with BS 5839, though the exact schedule depends on the system and the building. Fieldway’s servicing programmes are built around each client’s specific systems and risk profile.

The golden thread is the requirement, introduced by the Building Safety Act 2022, to keep a clear, accurate, up-to-date digital record of a building’s fire safety information. Every active fire system Fieldway installs or services is recorded digitally as part of that record.

Yes. Fieldway regularly takes on servicing and maintenance of existing active fire systems, whoever installed them, bringing them up to a consistent standard of testing, certification and record-keeping.

Active fire protection detects a fire and helps put it out or aid escape, such as alarms, sprinklers and emergency lighting. Passive fire protection contains a fire and stops it spreading, such as fire doors and compartmentation. Most buildings need both, working together.

Yes. Fieldway plans every active fire installation around how a building actually operates, coordinating with residents, staff and facilities teams so daily life continues while the work is carried out.

Awaab’s Law is part of the Social Housing (Regulation) Act 2023. It sets fixed timescales for investigating and resolving hazards such as damp and mould. It’s named after Awaab Ishak, a two-year-old who died after prolonged exposure to mould in his family’s home.

Landlords must investigate a significant damp or mould hazard within 10 working days of being made aware of it, and provide a written summary within 3 working days of that investigation. If the hazard is confirmed as significant, safety works must start within 5 working days. Emergency hazards, including severe damp and mould, must be addressed within 24 hours.

At present, the law applies to registered social housing providers in England. The Government has signalled an intention to extend similar duties to the private rented sector through the Renters’ Rights Bill, though the detail and timing are still being worked out. Estate owners and managers in other sectors shouldn’t assume they’ll stay outside its scope, and it’s worth planning ahead of any extension.

There are three main types. Rising damp is moisture moving up through a wall from the ground. Penetrating damp is water getting in from outside, often through a roof leak, damaged render or faulty guttering, and it can appear at any height on a wall. Condensation damp comes from excess humidity inside a property combined with poor ventilation, showing up as moisture and mould on cold surfaces. Each has a different cause and needs a different fix, which is why correct diagnosis matters before any work starts.

Rising damp happens when ground moisture travels up through masonry by capillary action. It usually shows up low on a wall, where the damp-proof course has failed, been bridged or was never installed. Signs include tide marks or staining up to around a metre high, salt deposits on plaster, peeling paint or wallpaper, and occasionally rot where timber meets a damp wall. It’s more common in older buildings because many either lack a proper damp-proof course or have one that’s worn out over time.

Common causes include:

• Defects in the building itself, such as a failed damp-proof course, cracked walls, a leaking roof or damaged render
• Poor ventilation and high indoor humidity, leading to condensation and mould growth
• Water getting in through raised ground levels, blocked drainage or failed waterproofing
• Maintenance issues left unresolved over time
• Materials that trap moisture instead of letting it escape, such as the wrong type of paint or render

We cover the full process: survey and diagnosis, mould treatment, plaster and timber repairs, damp-proofing, ventilation upgrades and waterproofing. We focus on fixing the root cause rather than treating the symptoms, so the problem doesn’t come back. This also supports estate owners and managers in meeting their obligations under Awaab’s Law.

We log each case digitally from the first report onward, including site photos, moisture readings and updates at every stage. This gives you a clear record of what was found, what was done and when, which makes it straightforward to evidence compliance if you’re ever asked to.

There are numerous ways you can become part of our thriving organisation:

• Join our on-site teams of operatives
• Work in office-based support roles
• Join our trusted supply chain
• Become one of our valued subcontractors
• Learn a new trade for life as an apprentice

Fieldway is a specialist provider of fire safety, electrical, security and compliance services across the UK.

We support clients across a range of sectors, helping to create safer, more compliant and resilient buildings.

Our services include:

• Active Fire Protection
• Passive Fire Protection
• Fire Safety Consultancy
• Electrical Services
• Security

Fieldway’s head office is located in Liverpool, from where we support clients across the UK with specialist fire safety, electrical, security and compliance services.

Providing nationwide coverage, our teams work across social housing, healthcare, education, public sector and commercial environments.

You will find us here:

Fieldway Head Office
Unit 12 Block E
Paramount Business Park
Liverpool
L36 6AW

Many of our opportunities are office-based or support roles that help keep our business and projects running smoothly.

Our teams include roles across Administration, Finance, HR, IT, Commercial, Operations, Customer Service and Marketing, all working together to support our clients, colleagues and future growth.

The pathway to becoming a Concept Apprentice commences in Spring with the launch of our recruitment campaigns. We evaluate the roles and vacancies where we’re seeking to recruit and we consult our clients as well.
Our vacancies are then promoted on our website and with our clients. Any candidates are invited to submit their CVs.

Our minimum requirements are GCSE Maths and English, 4 and above at A to C grade. The closing date for our applications is May. We review CVs for eligibility to match our criteria and then carry out initial telephone interviews. If successful, the next stage is the completion of a work experience placement.

Those candidates who progress through this process will be invited for the Concept Apprentice Recruitment Day. These are face-to-face interviews. There is also a written assessment based around Maths, English and spatial awareness.

Placements for successful candidates usually commence around September when you will begin your work at Concept, and also at the college and/or university we have selected for you to attend.

All new recruits attend an induction day, where they can be introduced to the business as a whole and to our Health and Safety Team.

At our Apprentices Welcome Event, you will get to meet our Executive Team and Divisional Managers as well as your fellow Apprentices.

Regular Apprentice breakfast meetings ensure you are part of the family, keep you in touch with your colleagues and Managers and ensure you are at the top of your game receiving the best support and help.

Concept recruits Apprentices from anywhere and everywhere. Our Core Value 6 emphasises our commitment to our local communities, contributing to their growth and development. So, we also actively recruit Apprentices from our local communities, including from our local supply chain and local schools.

We also work in partnership with our clients to promote the Apprenticeship vacancies to residents. The diversity of backgrounds, ages and cultures reflects the communities where we work and that is celebrated here at Concept.

Read our Work Inspiration brochure, here. Did we answer ‘Where does Concept recruit Apprentices?’ If you have more questions, contact us here.

What are the benefits of being a Concept Apprentice? There are many benefits of becoming a Concept Apprentice. That’s why becoming a Concept Apprentice is highly valued and competitive!

During your structured Apprenticeship Programme with Concept, you will work with experts on the job under our Apprentice Master, learning real skills, working on real projects on site. You receive payment whilst you are training and training is all year round. You will also acquire a professional qualification relevant to your chosen career at a local college or university.

More than 400 young people have started careers through our Apprentice Programme and many have gone on to become Supervisors and Managers within Concept or remained within the business to become highly skilled in their specialism. Some have become valuable members of our supply chain or business owners in their own right.

As well as learning their trades on-site and in college, our Apprentices complete an annual Apprentice Challenge which is an opportunity to develop project management, presentation and communication skills.

“For me, the highlight has been finishing my Plumbing Apprenticeship and learning a bunch of new skills and having hands-on experience. There’s a big difference when you look at something in a textbook than when you do it in real life and that’s exactly what I needed” – Jamie Huda, Plumbing Apprentice, 2020.

Read our Work Inspiration brochure to find out more benefits of being a Concept Apprentice, here. Or find out more about Concept, here.

An Apprenticeship can be from 1.5 years to four years. A Degree Apprenticeship, for example like Quantity Surveying, can last five years.

Find out more by reading our Work Inspiration brochure, here.

Did we answer ‘How long is an Apprenticeship?’, if you’ve got more questions, contact us here.

We offer a number of Apprenticeships in both construction and business support roles. This includes Gas, Electrics, Carpentry, Finance/Accounting, Plumbing, Painting and Multi-Trader as well as Administration. We also offer Degree Apprenticeships, for example, in Quantity Surveying.

Yes indeed we do! One of our Core Values is to train and develop our people. Concept are dedicated to providing people with the chance to develop their skills, experience new challenges and opportunities whilst achieving their career ambitions.

Our time-honoured Apprenticeship Programme has provided great value for our people pursuing a career in a variety of construction and Business Support roles. Apprentices consistently make up ten percent of our workforce.

An Apprenticeship at Concept combines learning on the job and studying at college or university to work towards achieving an Apprenticeship Qualification in the occupational area chosen. The founders and owners of Concept all started their careers as Apprentices. Their example, wisdom and expertise have inspired all our Apprentices who join our Apprenticeship programme.

Your company’s information will be accessible to Fieldway staff who have been granted permission to use the supply chain portal in their roles. Prior to approval, your details will be assessed by relevant internal departments such as Finance, Health and Safety, Sustainability and others to verify that all required information has been provided.

Following approval, our Contract Managers will utilise the directory to identify companies suitable for delivering work aligned with specific project requirements. Your company information will not be visible to or distributed to any external organisation. Fieldway’s commercial team will also reference your information and the terms you’ve agreed to, ensuring work has been completed to the required standard.

After registering as a Fieldway subcontractor, you and your company become searchable and accessible via Fieldway’s approved supply chain directory. Through this platform, you’ll be able to promote your services and expertise alongside your relevant certifications and licenses, which are crucial for undertaking work on Fieldway’s behalf.

You can also modify your profile whenever needed with updated or additional documentation and notify us of any new products or services your company can deliver.

Fieldway Contract Managers are actively encouraged to provide ratings and feedback on subcontractor performance. Outstanding work and positive feedback will help you distinguish yourself when marketing your services to Fieldway Budget Holding employees.

Simply because you or your business haven’t secured all of the documentation listed in the requirements, this doesn’t prevent you from applying to be a Fieldway subcontractor. We maintain a robust supply chain to ensure we deliver only the highest quality of service to our clients, so an additional assessment is required before we can confirm the next steps.

If you have outstanding documentation you’re unable to supply, or have queries before or during the online application process, please email us. You’ll need to provide some information about the services you or your company offers so we can evaluate your application.

We value our partners and recognise the importance of ensuring all of our subcontractors are compensated correctly and punctually. All suppliers receive payment on a 30-day term from the invoice date. Subcontractors can select from the following payment options:

• 30 days with 2.5% Early Payment Discount
• 14 days with 5% Early Payment Discount

Some of Fieldway’s divisions and contracts may have different terms, but these would be agreed before work commences.

All of our subcontractors must submit CIS verification for all company partners and provide evidence of any assessments or accreditations that the business has achieved (CHAS, Safe Contractor, Exor etc.).

Businesses must also submit their Health and Safety Policy, along with details about who is accountable for Health and Safety. Risk assessments are also necessary during the application process.

For services involving any element of gas, electrics, asbestos or scaffolding, businesses must also demonstrate the relevant trades and confirm the credentials to deliver them. Businesses offering these services must also ensure their operatives hold the valid qualifications for their respective trade. These are specified for Gas (Gas Safe), Electric (NICEIC) or Scaffold (CISRS).

All businesses seeking to subcontract for Concept must also ensure that any operative or subcontractors working on Concept’s behalf have undergone DBS checks. Anyone conducting onsite work on behalf of Concept must also hold a valid CSCS card that is carried at all times when working with us.

We also request that all businesses joining our subcontractor network support our Training Levy, where 2% is deducted from all payments. This fund contributes to training and apprenticeship programmes which are instrumental in our efforts to address the labour shortage.

You’ll be required to upload documents relevant to the trade or service your company offers to complete your application. Common documents needed include:

• Company registration and VAT certificate
• Proof of residence
• Insurance certificates
• Safety documents
• Trade accreditations

Our subcontractors are integral in delivering the wide range of services that we offer to our public and private sector clients. We engage a variety of Limited Companies, Sole Traders and Partners who specialise in various trades and services, some of which include:

• Asbestos Specialists
• Carpenters and Joiners
• Damp Proofing and Timber Treatment Services
• Facia, Soffit and Guttering Services
• Gas (Domestic and Commercial) Technicians
• Floor Fitters
• Metalwork & Cladding Operatives
• Decorators
• Pest Control
• Strip-out and Demolition Services
• Tilers

If you are interested in discovering our latest subcontractor opportunities, we recommend that you register your business via our subcontractor portal. Here you will be able to learn about the latest Fieldway news and upcoming projects.

Being a responsible business means making a genuine difference to our workforce, the communities we work in, and the environment we all share. At Fieldway, that commitment sits under three pillars: our people, our community and our environment, underpinned by the six values we hold across the Axis CLC Group.

We focus on workplace safety, wellbeing, equality and diversity, and giving our people real, ongoing opportunities to develop professionally.

Our teams get involved directly, from partnering with charities like Demelza to running careers workshops in local schools, aiming for a lasting benefit in the areas where we work, not a one-off gesture.

We run active programmes to cut carbon emissions, protect biodiversity and reduce waste, working closely with supply chain partners so the whole chain moves toward the same environmental standards.

Three areas: People (diversity, training, wellbeing, and high safety standards), Community (volunteering, fundraising and locally-focused projects that create real social value), and Environment (carbon reduction, better waste management, and sustainable procurement).

The UN Sustainable Development Goals shape our sustainability work, particularly around climate action, reducing inequalities, and building more sustainable communities, so what we do locally adds up to something bigger.

Fire safety work often happens in buildings that can’t close. Occupied homes, working hospitals, schools mid-term. Fieldway plans every project around how a building actually operates, coordinating closely with residents, staff and facilities teams so daily life carries on while the work gets done properly. On one recent high-rise programme, that approach delivered a 99.6% resident access rate without residents ever needing to leave home.

Most fire safety providers cover one part of the job. Fieldway covers all of it: risk assessment, design, installation, remediation and ongoing maintenance, delivered to one consistent standard of quality and reporting. That means one point of contact instead of five separate contractors, and one clear record of what’s been done and what’s still outstanding, backed by the wider resources of the Axis CLC group.

Fieldway holds accreditations including CHAS, Constructionline Gold, BAFE, FIRAS, ISO 9001 and NICEIC, and delivers through leading frameworks such as PfH, EEM, Fusion21, CHIC, LHC and NHS Shared Business Services. This strong combination of accreditations and framework partnerships is why housing providers, NHS Trusts and local authorities continue to choose Fieldway time and again.

Fire safety compliance now sits with a named Responsible or Accountable Person under the Fire Safety Act 2021 and Building Safety Act 2022, and that’s a lot to carry alone. Fieldway works as a knowledgeable partner, not just an installer, helping clients understand exactly what their regulatory position requires and staying ahead of it, rather than scrambling to respond after an inspection or incident.

Every Fieldway job is backed by digital records, photographic evidence and client-accessible reporting, run through an ISO 9001-certified quality management system. That means full traceability from instruction to sign-off, supporting the “golden thread” of information the Building Safety Act now requires for higher-risk buildings, and giving clients real evidence to hand to a regulator, not just a completed job.

We deliver complete UK compliance solutions for all sectors. Our end-to-end services include:

• Water hygiene solutions
• Damp & Mould management
• Legionella Control
• Passive fire protection
• Active fire systems
• Mechanical & Electrical Safety
• Asbestos removal

We ensure your properties meet all UK building safety regulations. Key legislation includes:

• Building Safety Act 2022 – structural and high-rise building safety
• Health and Safety at Work Act 1974 – worker protection laws
• Construction (Design and Management) Regulations 2015 – site safety during all project phases

Our compliance solutions cover fire safety, M&E inspections and energy efficiency to meet every legal requirement.

You don’t need to – we manage it for you here at Concept. UK compliance laws change often, but we keep your property safe and legal with:

• Installation, maintenance, and repair services
• Scheduled testing and M&E inspections
• 24/7 emergency compliance support

Our team ensures you stay ahead of UK building safety regulations. Our dedicated management team regularly review and incorporate any new or upcoming changes to carbon regulations to ensure that we are future-proofing our installations as efficiently as possible.

Compliance experts protect your property, tenants, and legal standing.
Benefits include:

• Preventing hazards such as fires, gas leaks, or electrical faults
• Avoiding fines, legal action, or building closure
• Extending asset lifespan through regular M&E inspections and testing
• Meeting fire safety regulations, health and safety laws, and Net Zero standards
• Enhancing comfort and efficiency for occupants

Compliance creates safer, more efficient homes and workplaces. Vital services – cooking, heating and water – are safe to use.
For residents, UK building compliance ensures:

• Fire, electrical, and gas safety compliance
• Reliable heating, plumbing, and ventilation systems
• Clean, safe water supply through Legionella control
• Lower utility bills thanks to energy efficiency upgrades

Yes – especially for landlords and social housing providers.
By 2030, all social housing must achieve an EPC rating of C or higher.
This requires investment in energy-efficient measures such as:

• Solar PV panels
• Air source heat pumps
• Low-carbon heating systems

Meeting these targets supports Net Zero compliance while lowering tenant costs.

TrustMark is the UK Government-endorsed quality assurance scheme. It guarantees that contractors meet the highest standards in building regulations, fire safety compliance, and customer service. As a TrustMark-accredited contractor, Concept provides:

• Fully compliant and certified work
• Technical expertise and proven quality
• Full warranties and guarantees

We deliver full statutory mechanical and electrical inspections across the UK.
Our M&E compliance services include:

• Electrical safety inspections
• Gas safety checks
• Fire safety compliance testing
• Air and ventilation system inspections
• Plumbing, drainage, and water hygiene assessments

All services are completed by qualified and accredited engineers.

We deliver OLEV-approved, fully compliant EV charge point installations. Our installation teams are trained to the highest standards, working to the 18th Edition wiring regulations and ISO 9001:2008 Quality Management System to ensure every EVSE meets UK safety and compliance requirements. We adhere to:

• BS-EN-61851-1:2019 and BS EN 61851-1:2011
• Electromagnetic Compatibility Regulations 2016
• Electrical Equipment Safety Regulations 2016
• IET Wiring Regulations BS 7671:2018+A1:2020
• IET Code of Practice for EVSE installation

We source sustainable materials and recommend emission-free energy suppliers for low/zero-carbon installations. While no UK-wide law mandates EV charging provision, local authorities such as the London Plan require charge points in certain developments.

Stricter cladding safety laws now protect residents and set higher fire safety standards.
Under the Building Safety Act 2022, building owners must register high-rise properties with the Building Safety Regulator and rectify unsafe cladding at no cost to leaseholders. Compliance now requires:

• Full cladding assembly testing, including insulation and substructure
• Use of materials with A2-s1, d0 or A1 fire resistance ratings
• A ban on combustible materials for high-rise residential buildings

A government consultation is underway to extend the combustible materials ban to buildings over 11 metres.

Decarbonisation for buildings describes the process of reducing carbon emissions throughout a property’s lifecycle. This encompasses energy-efficient design principles, renewable energy integration and the use of sustainable materials.

Energy efficiency measures—including heating system electrification, replacing traditional gas boilers with heat pumps, and incorporating advanced smart technologies—work together to lower energy consumption and greenhouse gas emissions. As part of the Axis CLC Group, Concept helps clients achieve their Net Zero 2050 targets through these proven solutions.

Decarbonisation and retrofit services involve upgrading existing properties to enhance energy efficiency, sustainability and environmental performance, ultimately reducing carbon emissions.

Common improvements include insulation upgrades, double-glazing installations, solar PV systems and modern heating system replacements.

Concept’s decarbonisation and retrofit services strengthen environmental performance, supporting clients in meeting Net Zero targets whilst delivering measurable improvements in energy efficiency and occupant comfort.

Concept provides a comprehensive range of Energy Efficiency Measures:

• Air Source Heat Pumps (ASHPs)
• District Heat Networks (DHN)
• Electric Heating Systems
• Electric Vehicle (EV) Charging Point Installations
• Energy-Efficient Windows and Doors
• Insulation Solutions:
  External Wall Insulation (EWI)
  Re-Cladding Solutions
  Loft Insulation
  Cavity Wall Insulation
  Internal Wall Insulation
• Solar PV Panel Systems
• Mechanical Ventilation with Heat Recovery (MVHR) Systems

Retrofitting existing properties significantly improves energy efficiency and reduces carbon emissions, directly supporting the UK Government’s Net Zero strategy and landlords’ environmental obligations.

By implementing energy-efficient measures such as enhanced insulation, solar panel installations and low-carbon heating systems, landlords can substantially reduce energy consumption, improve EPC ratings, and meet increasingly stringent environmental standards. Concept works with landlords and housing providers to develop tailored retrofit strategies that balance regulatory compliance, cost-effectiveness and resident comfort, creating a pathway to Net Zero that’s both practical and sustainable.

Concept delivers comprehensive Fire Risk Assessment (FRA) programmes for our clients nationwide. Our capabilities span from initial risk identification and reporting through to complete remedial and installation works.

Our services include:

• Fire Door Replacement
• Fire Door Sets
• Compartmentation
• Emergency Lighting
• Penetration Seals
• Cladding
• Smoke and Fire Alarms
• Sprinkler Systems
• Cavity Barriers

All our manufacturing carries third-party accreditations from FIRAS, BM Trada, or IFC. Our installation teams hold individual accreditation from these same bodies, ensuring the highest standards of workmanship.

Active fire protection systems respond dynamically to detect, suppress or facilitate escape during a fire event. These include both manual and automated systems such as AFD (Automated Fire Detection), AOV (Automatic Opening Vents), emergency lighting installations, fire detection networks, smoke alarms, sprinkler systems and wayfinding signage.

Passive fire protection works by containing and slowing the spread of fire and smoke throughout a building. Concept installs cavity barriers, fire batts, pillows, sleeves, curtains, collars and wraps, firestops, penetration seals and Firetherm Intudeck systems in loft spaces to create effective fire containment zones.

Active and passive fire protection strategies are complementary elements of a comprehensive building fire safety strategy. Passive measures contain and slow fire spread, whilst active systems detect and suppress fires or aid evacuation, creating a layered defence approach.

Compartmentation involves dividing a building into separate fire-resistant ‘compartments’ designed to contain and suppress fire spread. Each compartment is reinforced with fire-resistant materials and protective measures including fire doors and cavity barriers, limiting fire progression and protecting escape routes.

Sprinkler systems activate in response to elevated temperatures. When installed, individual sprinkler heads will discharge water across a room once temperatures reach 60-70 degrees Celsius.

Our team brings over 20 years of specialist experience to every project. As members of all relevant compliance and regulatory bodies, our professionals hold the qualifications and training necessary to deliver expert fire safety solutions.

Fire risk assessment and remedial works should only be conducted by experienced, certified specialists like our team at Concept. We possess the essential knowledge and qualifications to assess fire risks accurately, specify appropriate fire-stopping measures, and deliver works to the highest quality and compliance standards.

Yes. Concept regularly retrofits fire protection solutions in existing buildings that require upgrades to meet current fire safety standards. Our retrofitting process involves comprehensive fire risk assessment, identification of deficient areas, and implementation of appropriate fire-stopping measures to enhance the building’s overall fire protection performance.

Planned maintenance is about staying ahead of problems before they start. We carry out scheduled inspections, servicing and repairs at times that suit you, keeping your property’s systems in peak condition year-round. It’s the difference between fixing a small leak during a planned visit and dealing with a burst pipe at 3am. It saves you money, extends the life of your assets, and keeps everyone safe and comfortable.

We build programmes around your specific needs. This typically includes regular inspections of heating, electrical, plumbing and mechanical systems, statutory compliance checks, servicing of automation and life safety systems, cleaning and maintenance of drainage and guttering and scheduled replacements before things fail. Everything is documented, tracked and planned well in advance so you know exactly what’s happening and when.

We start by listening. Every project is different, and we take time to understand yours – how your property is used, what matters most to you and where your priorities lie. Then we create a schedule that minimises disruption, fits your budget and meets all compliance requirements.

Our skilled, qualified teams handle everything in-house. You’ll work with electricians, plumbers, heating engineers and multi-trade specialists who know their trade and take pride in their work. Every person on site has the right certifications and training for the job. Over time, they’ll get to know your property inside out, which means faster, smarter service.

It’s simple: prevention costs less than emergency repairs. Regular maintenance catches issues early. It extends the life of expensive equipment, reduces energy costs through efficient systems and dramatically cuts down on emergency callouts. You also avoid the hidden costs of downtime and disruption.

We work across a wide range of sectors and understand that needs can vary, We schedule work during quieter periods, evenings, or weekends if that suits you better. Our goal is to keep your building running smoothly with minimal impact on your day-to-day operations. We communicate clearly about upcoming work, arrive on time, and complete jobs efficiently so you can get on with what you do best.

Our work varies according to our clients’ needs and the terms of our contract. Our comprehensive skills include:

• Mechanical and Electrical (M&E)
• Plumbing and drainage
• Gas and boiler installations
• HVAC systems
• Electrical systems and upgrades
• Complete project management
• Design and build solutions
• Bespoke turn-key refurbishment
• Facilities management

We are proud of our highly diverse, skilled and reliable teams who are renowned for consistently completing projects to a high standard and maintaining high levels of client satisfaction. Concept always ensures that clients’ project needs are completed by the appropriately skilled tradesperson who is qualified to do the job. Our team includes:

• Mechanics
• Electricians
• Plumbers
• Multi-traders
• Carpenters
• HVAC specialists
• Project managers
• Civil engineers
• Structural engineers

The health and safety of our people, clients, occupants and the public is paramount. Each individual working on-site has obtained the correct health and safety training and accreditations to ensure safe working practice. We deliver with expertise and care.

Concept takes a tailored, turn-key approach to every refurbishment project. We take projects from the initial design stage right through to completion and handover. After completion, we can also offer facilities management solutions, ensuring clients know they are in safe hands.
Our dedicated on-site managers ensure that clients’ requirements are met down to the last detail, and that the highest standards are retained throughout the project. We specialise in project planning incorporating M&E services, programme development and progress monitoring with transparent reporting.

At the conclusion of each project, we are satisfied with the excellent results produced and the positive feedback from our clients. We have an excellent reputation in each and every sector in which we work, built on the quality of our people, the value of our services and the high standards we set.

Our highly qualified management team, including civil and structural engineers, strive for improvement across all aspects of the business. When professional knowledge is required, we have the expertise in-house, guaranteeing swift and efficient solutions that keep projects on track.

Our track record of working with high-profile government and private sector clients, delivering everything from smaller refurbishment tasks to large-scale projects, has led to a high level of repeat business. This demonstrates the trust clients place in our ability to deliver.

We provide comprehensive mechanical and electrical services from initial consultation through completion. Our project lifecycle planning covers design, pre-delivery, installation and commissioning stages, ensuring every aspect is managed professionally and transparently.

Responsive repairs comprise routine and everyday repairs, as well as emergency and urgent repairs. Responsive repairs resolve and restore defective assets back to full working condition. This could involve fixing the asset or replacing it entirely. This type of repair work occurs on an ad-hoc basis and is not included within a planned or cyclical maintenance programme. As the name suggests, responsive repairs occur in direct response to a reported breakdown. They quickly rectify issues as they occur. The reports, or requests for a repair may come from the landlord, the owner or the tenant/resident.

Responsive repairs range from routine fixes to urgent or emergency issues, restoring assets to full working condition. Emergency issues include burst pipes, faulty boilers, loss of heat, water or electricity supply. Urgent issues might include issues like the presence of damp or mould which are injurious to health if left untreated. Routine issues include things like broken windows or taps. Concept’s experienced team assesses and prioritises repairs, with emergency teams available 24/7.

Our work will vary according to our client’s needs and the terms of our contract. Tenants can find out more about which types of repairs they are responsible for in their handbook. Our skills include:

• Plumbing & Drainage
• Electrical
• Gas & Heating
• Leaks & Floods
• Burst Pipes
• Exterior & Roof Repairs
• Voids
• Emergency Repairs
• Damp & Mould

We are proud of our highly diverse, skilled and reliable repairs teams who are renowned for consistently completing projects to a high standard and maintaining high levels of resident satisfaction. Concept always ensures that clients’ project needs are completed by the appropriately skilled tradesperson who is qualified to do the job. Our team includes:

• Mechanical Engineers
• Electricians
• Plumbers
• Multi-traders
• Carpenters
• Stonemasons
• Builders
• Landscapers
• Glaziers
• Roofers

The health and safety of our people, clients, occupants and the public is paramount. Each individual working on-site has obtained the correct health and safety training and accreditations to ensure safe working practice. We aim for a first-time fix, delivered to an exceptionally high standard.

Concept takes a proactive approach to reduce the downtime and disruption to tenants and occupants caused by asset faults and failures. Our repair teams are on hand to react to issues as they arise, solving problems as quickly as possible. We are committed to continually improving call out efficiency.

Concept’s fast and responsive automated booking system is ready to handle clients’ enquiries and arrange reactive repairs. We’ll always aim for a first-time fix. Our teams will assess the issue before appointing an operative with the right skills, equipment and expertise to resolve faults and damages as efficiently as possible. Concept’s long-standing and trusted supply chain is on board to ensure that we have access to quality material needed to complete repair work. We keep residents informed about the progress of their reported repair.

Whilst planned and cyclical maintenance programmes work to reduce the likelihood of sudden asset and facility faults, it’s only natural that these assets may unexpectedly run into a fault from time to time. However, sudden issues can cause inconvenience and disruption to residents and compromise the overall standard of living.

Responsive repairs have one of the greatest impacts on residents’ quality of life. Concept values the importance of providing residents with a high level of customer care and satisfaction. Our responsive repair services are important for ensuring that residents can experience well-conditioned, fully functional and above all, safe and comfortable living spaces. If issues go unactioned or unreported, the quality of homes or living spaces is affected and in the long term, the general condition of the property can become compromised. Responsive repairs are not only important for maintaining residents’ standard of living but also work to protect the value and condition of the property and its assets for the future.

Resident care is at the heart of all our work. Throughout the repair process all our employees will be courteous and treat you with respect. You can phone Concept’s dedicated service line, available 24/7, which you will receive from your landlord or housing provider. In some cases where available, you can book online using our automated booking service.

After our team has assessed the issue, a skilled operative is assigned to fix the problem, with full appointment tracking and communication to keep you posted about their arrival time.

Empty social housing properties are referred to as voids. Voids repairs occur in between tenancies to repair and refurbish an empty property before it is re-let. The main purpose of void repairs is to bring the vacant property back to a lettable condition as quickly as possible.

This ensures that new tenants can move into a fresh, safe and comfortable environment – vital in enhancing resident satisfaction levels. Landlords often have a waiting list for their properties. Concept carries out voids repairs and refurbishments with maximum efficiency to reduce the turnaround time on empty properties. Additionally, by staying on top of issues that could become long-term problems, landlords can reduce repair costs in the future.

Concept’s property surveyors will identify any faults, damage and necessary maintenance requirements, checking that gas and electric systems are safe and in good condition, kitchen and bathroom facilities are fully functional and clean, and that the property is secure and free of infestation and damp and mould. We’ll put together a list of work that is required to bring the property back to a minimum lettable standard. Any damage or faults will be added to the list. Concept works alongside the landlords to complete any repair work within the scheduled time frame so that turnaround time is not delayed. Our schedulers will liaise with operatives and send the right teams or skilled individuals out to complete the job. This could include plumbing, gas, electrical and boiler work as well as window repairs, door or lock replacement. Once work is complete, we’ll provide photographic inventory and condition reporting.

Yes. Process plant, storage vessels and industrial equipment carry fire risks beyond a standard commercial building, and HSE guidance addresses active and passive fire protection specifically for these environments.

Yes. Fieldway plans installation and maintenance around live operational schedules, so safety improvements don’t come at the cost of continuity.

Fire Risk Assessments, active and passive fire protection, compartmentation, fire stopping and electrical compliance, tailored to the specific risk profile of the site.

The Regulatory Reform (Fire Safety) Order 2005 places the Responsible Person duty on whoever has control of the premises, alongside relevant HSE process safety requirements.

The “Responsible Person” duty under the Regulatory Reform (Fire Safety) Order 2005 typically falls on the business owner or landlord, whoever has control of the premises.

Yes. Insurers increasingly factor fire safety compliance into premium calculations, so a current Fire Risk Assessment and properly maintained systems can directly affect insurability and cost.

Yes. Fieldway plans installation and maintenance work around trading hours and public access, so commercial premises stay open throughout.

Fire alarms, emergency lighting, fire doors, compartmentation, Fire Risk Assessments and electrical compliance, delivered as one integrated service rather than several separate contractors.

Annual review is widely regarded as best practice, and any significant change, such as a refurbishment or change of use, should trigger a fresh assessment.

Fieldway is part of the Axis CLC group, which supports hotel and leisure clients in meeting fire safety, building regulation and accessibility standards, including a 184-bedroom hotel refurbishment project.

Yes. Fieldway plans installation and maintenance around occupied guest areas and operating hours, minimising disruption to the guest experience.

Active Fire, Passive Fire, Security, Electrical and Fire Safety Consultancy services, planned around occupied guest areas and operating hours.

Yes. Alongside fire safety codes and building regulations, accessibility standards form part of a compliant hotel and leisure environment, and Fieldway’s group experience covers all three.

Fieldway is part of the Axis CLC group, whose award-winning heritage team has delivered fire safety upgrades to Listed properties, including a Grade II residential building upgrade at Thames Tunnel Mills for L&Q.

Yes. Fire safety installations on Listed and historic buildings are specified and delivered with the sensitivity these buildings require, working alongside any Listed Building Consent requirements.

Listed buildings must still meet the Regulatory Reform (Fire Safety) Order 2005, but achieving compliance often requires more sensitive, bespoke solutions that respect the building’s historic character.

Active Fire, Passive Fire, Security, Electrical and Fire Safety Consultancy services, specified and installed with the sensitivity Listed and historically significant buildings require.

Listed buildings still carry a full duty under the Regulatory Reform (Fire Safety) Order 2005, but achieving compliance often means working alongside Listed Building Consent requirements and respecting historic fabric that a standard commercial solution would compromise. Fieldway, part of the Axis CLC group, brings direct group experience conserving and preserving Listed buildings while still meeting modern compliance standards.

Beyond the general Regulatory Reform (Fire Safety) Order 2005, healthcare premises follow the NHS’s Health Technical Memoranda, including HTM 05-01, 05-02 and 05-03 (Firecode), which set out fire safety management specifically for clinical environments.

NHS Trusts typically appoint an Authorising Engineer (Fire) as the competent person responsible for fire safety governance, working alongside contractors like Fieldway to deliver and maintain compliant systems.

Yes. Fieldway plans every healthcare project around clinical operations, coordinating directly with hospital estates and facilities teams so wards and departments continue running throughout.

Fieldway delivers through frameworks including NHS Shared Business Services, giving NHS Trusts a straightforward, compliant route to appoint us.

Fieldway has delivered fire safety works at Countess of Chester Hospital, working around clinical operations to minimise disruption to patients and staff.

Every school falls under the Regulatory Reform (Fire Safety) Order 2005. The Responsible Person is typically the Headteacher or Premises Manager, who is rarely a fire safety specialist themselves. Exactly why a trusted fire safety and compliance partner matters.

Yes. The DfE’s BB100 fire safety design guidance sets clear expectations for how schools should manage fire safety, alongside its Good Estate Management guidance for wider estate compliance.

Yes. Fieldway plans disruptive works for school holidays wherever possible, so fire safety compliance doesn’t interrupt learning.

Reinforced autoclaved aerated concrete (RAAC) identification adds complexity for many education estates, and can affect how fire strategies and compartmentation are assessed in older buildings.

Fieldway delivers consistent fire safety and compliance standards across every site in a trust, with digital fire safety records giving a non-specialist Responsible Person a clear, current picture.

We modernise student accommodation by renovating living areas with contemporary fixtures and upgrading essential systems including heating, ventilation, and electrical infrastructure. Our approach includes enhancing energy performance through insulation improvements and smart control systems, reorganising layouts to maximise space and accessibility, and revitalising interiors with updated décor and long-lasting finishes. We also implement DDA compliant modifications to ensure facilities meet accessibility standards for all students.

Contractors delivering educational refurbishment must operate within constrained timeframes aligned to term schedules and holiday periods to prevent disruption. They frequently work with limited budgets whilst maintaining high-quality standards. Operatives must hold current DBS checks and comply with client-specific safeguarding and security requirements. Proper identification through branded uniforms and strict adherence to site protocols are crucial to maintain safety and professionalism within sensitive educational settings.