Fieldway was appointed by Wakefield and District Housing to supply and install approximately 200 fire door sets across social housing properties in Wakefield, West Yorkshire.
The programme included internal and external flat-entrance doors, glazed doors, doors with sidelights and fanlights, and storeroom doors. Fieldway scaled its directly employed operative resource according to workload, delivering an average of 30 fire door installations each week. Flexible, tenant-led appointments and proactive reminders helped achieve high access rates while minimising disruption.
What we did
Fieldway supplied and installed approximately 200 fire door sets across occupied social housing properties for Wakefield District Council.
Specifications
- Internal flat-entrance doors
- External flat-entrance doors
- Glazed doors
- Sidelights
- Fanlights
- Storeroom doors
- Composite fire doors
Project Overview
Number of fire door sets
200
Average installations per week
30
Joiners per composite flat-entrance door
2
Duration
6
months
Residents received letters and emails 28 days before appointments, followed by seven-day, 24-hour and same-day reminder calls, with SMS updates providing an additional communication channel. Fieldway adapted appointments around residents’ commitments and lifestyles, while scaling operative resources to meet changing workloads and support efficient delivery.
Resident Care and Communication
Proactive communication and flexible appointments helped Fieldway achieve high access rates across occupied homes.
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